These terms cover our First Aid and OHS courses: public classes at our venue, live online classes, and private onsite or online training for your team. They do not cover the QCTO facilitator, assessor and moderator programme, which has its own terms. All fees exclude VAT where VAT applies.
1. Your booking
- Public classes and live online classes: a seat is confirmed once your payment has gone through and you have received our confirmation email. The “payment received” page is not the confirmation. Your seats are held for you while you pay, so nobody else can take them. If payment is not completed, the seats are released.
- Onsite and private online training: your date and facilitator are secured once we have received your proof of payment or an official purchase order document from your company, and we have confirmed the booking by email. A signed quote is not accepted.
2. Prices and payment
- Public and live online class prices are per person and are the final amount shown at checkout. You pay online by card or instant EFT through PayFast when you book.
- Onsite and private online training is quoted per booking, and travel is quoted separately for onsite training.
- Public and live online classes: your tax invoice is emailed to you once your payment has gone through.
- Onsite and private online training: we send you a quote first. A tax invoice is issued only once we have received your proof of payment or an official purchase order document. Your date and facilitator are secured only from then.
3. Cancelling or moving a public or live online class
- Cancel more than 4 working days before the class: no cancellation fee.
- Cancel 4 working days or less before the class: a cancellation fee of R250 per delegate.
- Cancel after 4pm three working days before the class: a cancellation fee of R500 per delegate.
- Move to another date of the same course at no charge if you tell us more than 10 working days before the class. After that, a re-booking fee of R250 per delegate applies.
- If a delegate does not arrive on the day, no refund is given. They can be moved to another date of the same course for R250.
- First Aid Level 3: no cancellation fee more than 10 working days before the class, and R1,700 within 10 working days. Moving is free more than 10 working days before, and R1,000 within 10 working days. If a delegate does not arrive on the day, no refund is given. They can be moved to another date of the same course for R1,000.
4. Cancelling or moving onsite and private online training
- Once your date and facilitator are booked, cancelling or moving the training costs R1,500 per training day. The facilitator’s time is reserved for you and cannot be offered to anyone else.
- Onsite training: if you cancel once the facilitator is on the way, or has already arrived, the day’s travel charge also applies.
- Onsite training: if the venue does not meet the requirements we sent you (a comfortable room with enough floor space, ventilation, good lighting, chairs and a table, a white wall for the projector, and secure parking for the facilitator), the training is postponed and the R1,500 per day fee applies.
- Onsite training is priced for the number of delegates booked, including any group discount. Delegates who do not attend are not refunded.
5. Credits and refunds
- After a cancellation, the amount you paid, less any fee above, stays as a credit for another date of the same course.
- If you would rather have a refund, ask us. We refund the amount less any fee within 5 working days, to the card or account you paid from.
6. If we have to cancel or move a class
If we cancel a class or move its date, we tell you as soon as we know, and you choose between a seat on the next available date or a full refund.
7. Changing a delegate
You may send someone else in a delegate’s place at no charge. Send us the new delegate’s name and a copy of their ID or passport, not just the ID number. If we receive it at least 6 working days before the training, their certificate is prepared as usual. If it arrives later, their certificate is prepared after the training and can be collected from our office once finalised, or you are welcome to send a courier to collect it, at your own cost.
8. On the day
- We need a copy of each delegate’s ID or passport at least 6 working days before the training, so the certificates can be prepared. If it arrives later, the certificate can be collected from our office once finalised, or you are welcome to send a courier to collect it, at your own cost.
- Certificates are issued only to delegates found competent. Paying for a course is not passing it.
9. Contact
To cancel or move a booking, call us on 061 566 6010 or reply to your booking confirmation email. Our office hours are Monday to Thursday 08:00 to 16:00, and Friday 08:00 to 12:00.