Frequently Asked Questions About DDi Training

Either we come to you at your workplace, or you join one of our public classes in Centurion for these specific courses: First Aid Level 1 (Basic), First Aid Level 3 (Advanced) and Basic Fire Fighting. SHE Rep, HIRA and Incident Investigation public classes are online.

See public class dates

Pick your course and date on our public class bookings page and pay securely online with PayFast. Classes run in Centurion or online. Prefer to talk to someone? Call us and we'll book it with you.

Book a public class

Yes. We're based in Centurion and train groups onsite across Gauteng, and we travel anywhere in South Africa. Travel is quoted with your training.

Get an onsite quote

Onsite prices are per person, excl. VAT, and get lower as your group grows. First Aid Level 1, for example, is R950 per person for 4 to 9 people and R730 for groups of 20 or more. For 30 or more people, ask us, bigger discounts apply.

See every course's prices

Yes. Public class prices are the final amount per person. Onsite prices, small groups and travel exclude VAT.

Download the price list (PDF)

Delegates must be able to read, write and understand English, and we need each delegate's ID copy before the training.

About our Centurion venue

No. Each is a full one-day course with practical time and an assessment, so we book them on separate days.

Basic Fire Fighting, 4 hours

Call us during office hours, Monday to Thursday 08:00 to 16:00, and Friday 08:00 to 12:00. Our booking team answers within a few rings and will cancel, postpone or move your booking within our [booking terms](/booking-terms), which set the notice we need and any fees, so courses run smoothly and you are protected as well as us.

Contact us

Yes, if you pass you will get a Certificate of Compliance. Paying for a course is not passing it: you have to be found competent, which means showing the knowledge, the skill and the ability to apply it. Once the assessor and facilitator are happy, they sign the certificates onsite, so you leave with yours on the day (we need your ID copy before the training).

How we work

We don't keep copies of certificates, but we do keep the training records. To prevent certificate fraud, we issue only one original certificate per person: it's part of the quality management system behind our QCTO and Department of Employment and Labour accreditation. A lost certificate is replaced with a reprint. Send us your name and surname, the date of the training and your ID number, and we'll find you on our learner management system. We'll need a signed affidavit for our files, and a reprint costs R150 (excl. VAT).

Contact us for a reprint

Every course is logged on our learner management system. Each course also gets a paper file with the attendance register, enrolment forms, ID copies, assessments and feedback forms, kept locked away for at least five years. After that an accredited company destroys the paper files, as POPIA requires, and gives us a certificate of destruction. So for at least five years we can always confirm who was trained and when.

A first aid compliance certificate carries DDi's Department of Employment and Labour approval number, and that's it. The Department of Employment and Labour doesn't give permission to use its logo, and the QCTO prints its own certificates for QCTO qualifications. DDi prints only what the law allows on a certificate.

The Department of Employment and Labour accredited First Aid training that we offer is valid for 3 years. For Basic Fire Fighting and SHE Rep, validity is based on your company's internal policies, and DDi recommends refreshing every year.

Get a renewal reminder

Our First Aid Level 1 to 3 training is Department of Employment and Labour Accredited and our Health & Safety courses are OHS Act Compliant. The first aid courses are also aligned to the QCTO curriculum.

First Aid Level 1

Yes. They are QCTO skills programmes: Learning and Development Facilitator (SP-220319) and Assessment Practitioner (SP-220320), both at NQF Level 5.

Facilitation Training Course

Yes. A refresher course runs for the same duration as the original course. A first aid certificate is valid for 3 years, so plan the refresher before it expires.

Book first aid training

More than 10 employees: at least one first aider for every group of up to 50 employees (up to 100 in shops and offices), on every shift (General Safety Regulation 3(4)). DDi recommends at least 2 trained first aiders per site, so cover continues when one is on leave, and your risk assessment may call for more.

Use the first aider calculator

Yes, if you have more than 20 employees in a workplace. Under section 17 of the OHS Act, the employer must designate SHE Representatives, and SHE Rep training is needed for compliance.

Work out how many SHE Reps you need

Section 8(2)(e) of the OHS Act requires employers to provide the training needed to keep employees safe, and General Safety Regulation 13J(2) requires suitable fire-fighting equipment at your workplace. Construction Regulation 29(i) goes further: a sufficient number of workers on a construction site must be trained to use fire-extinguishing equipment.

Basic Fire Fighting

Yes. Section 8 of the Occupational Health and Safety Act requires employers to identify hazards in their workplace and assess the associated risks. Risk assessments must be documented and regularly reviewed.

HIRA Training

Yes. The OHS Act requires employers to investigate all Section 24 incidents and any event where medical treatment beyond basic first aid was needed.

Incident Investigation

A compliance audit checks your workplace against the OHS Act (Act 85 of 1993). It identifies hazards, unsafe work practices and procedures, and systems of work that do not meet legislated standards. You get a compliance action plan afterwards.

Safety Audits

A record of information, prepared for you and your onsite personnel, that focuses on OHS principles and processes. Each file is customised for your workplace, and on request DDi keeps it current.

Health & Safety Files

Your OHS compliance partner. You have a CFO so you know your finances are in order; OHS Navigator does the same for health and safety: files, training, equipment, site visits and inspections, for one monthly fee.

OHS Navigator

One fixed monthly fee instead of big once-off bills. The fee depends on how many people you employ and the risk of your workplace, so an office pays less than a warehouse or a factory. Send us a message and we'll put together a package for your business.

OHS Navigator

With OHS Navigator, call us. Your safety file, appointments and records are already in order, we help you through the visit, and if the inspector issues a notice we draft the response and the corrective action plan with you.

OHS Navigator

Level 1 (Basic) is for everyday emergencies, Level 2 (Intermediate) goes more in-depth for complex incidents, and Level 3 (Advanced) is for team leaders and high-risk environments. Your risk assessment will determine which level your workplace needs.

Compare the first aid training courses

First Aid Level 1, 2 and 3 are now called Basic, Intermediate and Advanced Emergency First Aid Responder. Adult, child and infant CPR, choking and the AED are taught on all three levels; before, Level 1 covered adult CPR only. A provider must now be accredited with the QCTO (or hold SETA legacy accreditation) before the Department of Employment and Labour approves it to present first aid compliance training.

What changed with QCTO first aid

Level 1 is 1 day with self-study, or 2 days with theory in class; the public class is the 1-day self-study option. Level 2 is 2 or 3 days onsite, and Level 3 is 4 or 5 days onsite, or a public class in Centurion over two weekends.

First Aid Level 1

R1,050 per person in a public class in Centurion, or onsite from R730 per person for groups of 20 or more (R950 for 4 to 9), excl. VAT. For 30 or more people, ask us, bigger discounts apply.

First Aid Level 1 prices and dates

Not fully, because first aid needs hands-on skills like CPR. We do offer blended learning, with self-study for the theory and in-person training for the practical skills.

First Aid Level 2

A valid First Aid Level 2 (Intermediate) certificate, or enrolment in the full Level 1, 2 and 3 course. You also need communication and mathematical literacy, and must be physically able to perform CPR and assist with positioning or lifting patients.

First Aid Level 3

Yes. Family and Childcare First Aid & CPR is a 2 to 3 hour course at your home, school or workplace. It is a family course, not for workplace compliance.

Family and Childcare First Aid & CPR

4 hours (half a day), covering theory and a practical session. Individuals can join a public class in Centurion, and groups are trained onsite.

Basic Fire Fighting

Yes. Delegates practise operating fire equipment, from pulling the pin on a fire extinguisher (the PASS method) to using a fire hose.

Basic Fire Fighting

No national law sets a number. In Tshwane a required evacuation plan must be tested at least every six months, and Johannesburg's by-law says it should be drilled at least twice a year, with about three weeks' notice. Keep a signed record of every drill.

Fire drill procedure and how often

The Tshwane and Johannesburg by-laws list 11 headings, from emergency numbers, the emergency team and their duties to floor plans, a drill register and a bomb threat questionnaire. Review the plan at least every 12 months.

How to write an evacuation plan

Yes. Evacuation wardens are often called fire marshals: they know the emergency plan, check that every area is clear and get people to the assembly point calmly.

Evacuation Warden Training

4 hours, onsite at your workplace, for groups.

Evacuation Warden Training

1 day (8 hours). It is the same 1-day course whether you join the online public class or we train your group onsite.

SHE Rep Training

Yes. Individuals can join our online public class at R1,150 per person. Groups can also be trained onsite at your workplace.

Book the online class

Employees nominated as SHE Representatives, supervisors and managers responsible for health and safety, and anyone who wants to build a safer, more compliant workplace.

SHE Rep Training

No. OHS Act Training is a short, practical course on what the Act asks of your business. SHE Representatives who need more depth should do SHE Rep Training.

OHS Act Training

Section 16(2) of the OHS Act lets the chief executive officer assign some of the employer's duties to other people in the business, who then act under the chief executive officer's control and direction. These people are often called 16.2 appointees, and many of them are supervisors.

Supervisor Training (16.2)

Health & Safety for Managers is a 2-day course on managing health and safety. Supervisor Training (16.2) is a 1-day course for supervisors appointed under section 16(2) of the OHS Act.

Health & Safety for Managers

OHS Act Training is a shorter course, about four hours, on what the Act asks of your business. Legal Liability Training spends a full day on the legal duties and what happens when the Act is not followed.

Legal Liability Training

HIRA stands for Hazard Identification and Risk Assessment. It's the process of identifying things in the workplace that could cause harm (hazards) and evaluating how likely they are to cause injury or illness (risk assessment).

HIRA Training

Yes. Our HIRA course runs for 1 day (8 hours), in person or online. The online course covers all the same content with interactive discussions and practical exercises.

HIRA Training

The legal requirements for investigating incidents, the procedures to follow when an incident occurs, gathering the right information, finding the root cause, and writing the report and corrective actions. It is 1 day, online or onsite.

Incident Investigation

Yes. The Regulations for Hazardous Chemical Agents, 2021 replaced the Hazardous Chemical Substances (HCS) Regulations, 1995, so the course is now called Hazardous Chemical Agents (HCA) Training. Many people still use the old name: it is the same course, brought up to date.

Hazardous Chemical Agents (HCA)

Teams in food, beverage, home-care and personal-care production plants and warehouses, and anyone in any industry who works with chemicals: the people who receive, store, use and dispose of them, their supervisors and managers, and SHE Representatives.

Hazardous Chemical Agents (HCA)

3 days each, plus the submission of your Portfolio of Evidence (POE). You can attend in a classroom or do it online with self-study.

Facilitation Training Course

You are eligible to register as a qualified assessor. The course is linked to the Occupational Certificate: Training & Development Practitioner (101321).

Assessor Course

You are eligible to facilitate accredited learning programmes. The course is linked to the Occupational Certificate: Training & Development Practitioner (101321).

Facilitation Training Course

After the course you build and submit a complete POE to prove your competence. Our facilitators support you through the POE process.

Assessor Course